HCL Domino Ideas Portal

Welcome to the #dominoforever Product Ideas Forum! The place where you can submit product ideas and enhancement request. We encourage you to participate by voting on, commenting on, and creating new ideas. All new ideas will be evaluated by HCL Product Management & Engineering teams, and the next steps will be communicated. While not all submitted ideas will be executed upon, community feedback will play a key role in influencing which ideas are and when they will be implemented.


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Status Needs Review
Workspace Verse
Categories Mobile (iOS)
Created by Guest
Created on Aug 19, 2026

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HCL Verse for iOS / Contacts & Integration

Category / Product Area:

HCL Verse for iOS / Contacts & Integration

Description / Business Problem:

1. Problem Statement & Current Limitation:

Currently, contact synchronization and native Caller ID resolution in HCL Verse for iOS are officially only supported and verified on single-SIM configurations.

In enterprise environments, modern smartphones (such as iPhones) are predominantly configured with Dual SIM (eSIM + physical SIM) to cleanly separate business and personal use on a single device.

When using HCL Verse on a Dual SIM device, the contact synchronization frequently becomes unstable or disconnects:

  • Contacts synced from HCL Notes/Domino initially appear, but native Caller ID / name resolution randomly stops working for incoming calls.

  • This occurs even when SIM profiles remain active and unchanged, indicating that the synchronization mechanism and contact payload handling in the iOS native contacts container lose persistence under multi-SIM conditions.

2. Requested Capability / Solution:

  • Official Dual SIM Validation & Compatibility: Full support and testing for iOS devices operating dual lines (e.g., eSIM + Physical SIM / Dual eSIM).

  • Reliable Contact Sync & Caller ID: Ensure that contacts exported/synced via HCL Verse consistently resolve incoming business callers on both lines without dropping background sync or losing the connection to Apple Contacts.

  • Seamless MDM Integration: Maintain full functionality when contact synchronization is managed and allowed via Enterprise Mobility Management (e.g., BlackBerry UEM).

3. Business Impact / Justification:

  • User Productivity & Security: Corporate users rely heavily on caller identification to recognize incoming client and internal calls before answering. Without reliable Caller ID, important business calls cannot be appropriately prioritized.

  • Widespread Enterprise Standard: Dual SIM has become standard across corporate mobile fleets. Lack of official support for Dual SIM creates friction, increases internal IT support tickets, and hinders mobile user adoption of HCL Verse.

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