Currently, the Notes client typeahead/name lookup feature strictly relies on prefix matching for the values indexed in the $Users view. This creates a significant usability issue for users in regions where multi-part surnames are the standard (such as Spain and Latin America).
For example, a standard Spanish name consists of a given name and two surnames: Pedro Garcia Marquez.
First Name: Pedro
Surname: Garcia Marquez
If a user addresses an email and types "Pedro" or "Garcia", the typeahead resolves the name correctly. However, if the user only remembers the second surname and types "Marquez", the client fails to find the recipient.
Business Impact:
Reduced user productivity when addressing email
Increased addressing errors or delays
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Poor user experience in countries with multi-part naming conventions:
Spain (Garcia Marquez)
Portugal (Silva Santos)
Latin America
Requires user training or workarounds (not intuitive)
Expected behaviour:
Users should be able to find recipients by typing any part of a multi-word surname.
For example:
Requested Solution: Provide a native mechanism (whether via a Notes.ini variable, a change to how $Users indexes names, or an enhancement to the Directory) that tokenizes multi-word First/Last name fields so that typeahead can resolve matches from the second or third word in a string.
Notes Client, Directory, Name Lookup, Typeahead
“Internationalization” “Globalization”
Spain / LATAM
